Policies

Party Bus - Limousine & Passenger van Payment, Reservation & Cancellation Policy

Reservation & Retainer

A 50% Reservation Retainer is required to reserve your party bus, limousine, vehicle, date, and requested service time. Your reservation is not confirmed until the retainer and signed service agreement have been received.

The retainer reserves the vehicle and service time exclusively for you. Once reserved, the company may decline other bookings for the same vehicle and time period.

Remaining Balance

The remaining 50% balance is due 14 days before the scheduled service date.

If a reservation is made within 14 days of the service date, payment in full is required at the time of booking.

For hourly bookings, the minimum rental period, required service time, and applicable charges will be stated in the service agreement.

Changes to Your Reservation

Requests to change the pickup location, service time, passenger count, vehicle, route, stops, or rental duration must be submitted as soon as possible.

Changes are subject to vehicle availability and may result in additional charges. Extending the rental period, adding stops, changing the pickup location, or exceeding the agreed service time may increase the total balance.

The company is not responsible for delays caused by traffic, weather, road closures, venue restrictions, customer delays, or other circumstances outside the company’s reasonable control.

Cancellation

Because party buses and limousines are reserved exclusively for each customer, the retainer is non-refundable upon cancellation, except where otherwise required by applicable law or expressly agreed to in writing.

If the reservation is canceled after the final balance has been paid, any refund of amounts paid beyond the retainer will be handled according to the cancellation schedule in the signed service agreement.

A cancellation is effective only when submitted in writing and acknowledged by the company.

Rescheduling

Rescheduling requests may be considered based on vehicle and date availability. A rescheduling fee may apply, and the retainer may be transferred only if approved in writing by the company.

If the requested new date or vehicle is unavailable, the change may be treated as a cancellation under the signed service agreement.

Late or Non-Payment

If the remaining balance is not received by the required due date, the company may cancel the reservation and make the vehicle and service time available to other customers.

Any cancellation resulting from non-payment will be handled according to the terms of the signed service agreement.

Overtime and Additional Charges

Additional time beyond the contracted service period is subject to vehicle and driver availability and may be charged at the applicable hourly rate, often in increments established in the service agreement.

Additional charges may also apply for:

• Extra stops or route changes
• Additional service time
• Vehicle upgrades
• Cleaning or damage
• Excessive trash or spills
• Lost or damaged company property
• Unauthorized smoking or vaping
• Passenger conduct that creates a safety risk
• Tolls, parking, permits, or other approved expenses

Any cleaning, damage, or other additional charges will be documented and charged according to the signed service agreement.

Passenger Conduct and Safety

All passengers must follow the driver’s instructions and applicable laws. The driver may refuse service, end the trip, or return passengers to the pickup location if a passenger’s conduct creates a safety risk, causes damage, violates the law, or threatens the driver, passengers, or public.

No refund will be provided for service ended because of unsafe, illegal, abusive, or prohibited conduct.

The customer is responsible for the conduct of all members of the party and their guests.

Alcohol and Prohibited Items

Alcohol may be permitted only when allowed by applicable law and company policy. Passengers must be of legal drinking age, and all alcohol must remain inside approved areas of the vehicle.

Illegal drugs, weapons, hazardous materials, excessive glass containers, and other prohibited items are not allowed.

The driver may refuse service or end the trip if prohibited items are found or if passengers violate applicable laws or company rules.

Payment in Full Option

Customers who prefer to pay in full at the time of booking may receive a prepayment discount if offered by the company. Any discount, payment terms, and expiration date must be stated in writing before payment is made.

Important

All reservations, payment obligations, cancellation terms, refund policies, passenger rules, damage charges, and service conditions are governed by the signed service agreement between the customer and the transportation company.

In the event of a conflict, the signed service agreement controls. Customers should review the agreement carefully before signing. Policies should be reviewed by a qualified attorney to ensure compliance with applicable state and local laws.

We look forward to serving you!

Blessings, Mr. Cruze

Wedding Booking & Payment Policy

Reserve Your Date:

A 50% Event Retainer is required at the time of booking to reserve your vehicle, driver, date, and scheduled service time.

For example a $1,500 reservation, the Event retainer is $750.

Your reservation is not considered confirmed until the retainer and signed service agreement have been received by email.

Remaining Balance

The remaining 50% balance is due 14 days prior to the scheduled service date.

For example a $1,500 reservation:

$750 retainer at booking

$750 final payment due 14 days before service

Reservations made within 14 days of the service date require payment in full at the time of booking.

Cancellation

Because we reserve the vehicle and service time exclusively for your event, the 50% retainer is non-refundable, except where otherwise required by applicable law or as otherwise provided in the signed service agreement.

Once your date is reserved, we may decline other bookings for that vehicle and time period.

Changes & Rescheduling

We understand that plans can change. Requests to modify your service should be made as soon as possible and are subject to vehicle and schedule availability.

Rescheduling is not guaranteed and may be subject to additional fees or other terms contained in your service agreement.

Additional Services

Additional hours, stops, mileage, vehicle upgrades, waiting time, cleaning, damage, tolls, parking, or other approved charges may result in additional fees.

Any additional charges will be handled according to the terms of your signed service agreement.

Payment in Full

Customers may elect to pay the entire balance at the time of booking. Payment in full does not change the cancellation terms unless otherwise stated in writing.

Important

All reservations are subject to the terms and conditions of the signed service agreement. Customers are encouraged to review the agreement carefully before submitting payment.

Thank you for choosing us to be part of your special occasion. We look forward to providing you with a safe, comfortable, and exceptional transportation experience.